RULES FOR ORGANIZING GAMES OF CHANCE THROUGH THE BOLABET PLATFORM – “ACCOUNT” BETTING

IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE AND OUR SERVICES. BY ACCESSING AND/OR USING THE WEBSITE (INCLUDING REGISTERING AN ACCOUNT WITH BOLABET), YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS

BASIC REGULATIONS

Article 1 - General Rules for Account Betting Through Electronic Communication

The rules outlined herein regulate special games of chance conducted through electronic communication, specifically "Account" betting (referred to as betting). They encompass regulations pertaining to the facilitation of betting, terms for participation, the cost of a single combination, deadlines for receiving bet payments, disbursement of winnings, announcement of game results, timelines and methods for paying out winnings, communication of betting rules to participants, procedures in case of event cancellations or schedule alterations, terms and procedures for registering virtual players, access to and closure of accounts, organiser responsibilities, discretionary rights, intellectual property rights, and other pertinent matters related to the facilitation of internet betting.

Article 2 - Administration and Responsibility of Bolabet as the Organizer

Betting in accordance with Article 1 is administered by "Bolabet" (hereafter referred to as "The organiser"). Bolabet Company Limited, a limited liability company incorporated in the Republic of Zambia with its registered office at 9 Downtown Shopping Mall, Kafue Road, Lusaka, Zambia, is responsible for offering the betting outlined in Article 1.

Article 3 - Terms and Conditions for Participant Engagement

These rules constitute the general conditions for concluding the agreement between the organizer and the participants upon gaining access, by the participant, to participate in all forms of betting offered by the organizer. The agreement and acknowledgement by the participant that they have read and understood the entirety of these rules, terms and conditions is finalized when the participant registers and makes the initial payment to the organizer for participation in the various forms of betting. Both the organizer and participants are bound by these rules and are fully obliged to comply with these rules, terms and conditions.

Article 4 - Organiser’s Obligations and Responsibilities

The organizer, in the context of betting, has specific obligations towards participants. These responsibilities extend to the effective management and protection of all assets and resources associated with the betting activities, entrusted to the organizer by the respective participant during the normal course of the betting process.

Article 5 - Definitions of Key Terms in the Betting Process

Playing via Interactive Communication Channels - This term refers to the engagement in games of chance using various interactive channels such as the Internet, SMS, USSD, or other devices. Notably, this participation occurs independently through interaction with the organiser's electronic gaming platforms and related systems, without requiring direct involvement of the organiser's representatives.
Organiser's Website - The organiser's official website, new.bolabet.co.zm, serves as the central hub for betting activities. It operates a gaming application and encompasses additional web pages with similar purposes, as may be subsequently published by the organiser.
Bookmaking information system- The bookmaking information system is the comprehensive computer system employed by the organiser. It includes essential components such as hardware, an operating system, and application software, all dedicated to providing a seamless gaming experience.
Username - The username, in this context, is the mobile number used as an identifier for entry into the player database. Combined with a password, it facilitates access to the bookmaking system.
Password - The password is a unique combination of alphanumeric characters. Known exclusively to the players, it serves as a crucial element for verifying their identity when accessing and using the bookmaking system.
User account - A user account is a personalised electronic account assigned to each player. It becomes active upon the completion of player registration through the organiser's interactive channels. Access to this account is secured by means of a username and password.
Gaming account - The gaming account is a distinct virtual account allocated to each player by the organiser within the central bookmaking system. It meticulously tracks all financial transactions and gaming activities, providing a comprehensive record known as e-confirmations.
Checking account - This is a dedicated transactional account for players, specifically designed for withdrawals from the gaming account.
Electronic Payment Confirmation (e-confirmation) - An e-confirmation is an electronic notification validating a payment. It is associated with the player's identification number within the central bookmaking system.
Gaming account number (Reference Number) - Each player is assigned a unique multi-digit gaming account number. Quoting this number is crucial when making deposits into the gaming account.
Deposit - A deposit refers to the act of placing funds into a player's gaming account, specifically earmarked for participation in electronic games.
Gaming voucher - A gaming voucher is a confirmation document acknowledging a deposit, complete with an assigned value and an activation code. Players use this activation code on the organiser's website to deposit the specified value into their gaming accounts.
Customer service - Customer service, in the context of these terms, refers to user support provided by the organiser. It operates in accordance with the guidelines and instructions outlined in the gaming application.
Gaming promotional bonuses - These bonuses are promotional incentives periodically deposited by the organiser into a player's gaming account. Importantly, they are earmarked solely for participation in games and cannot be withdrawn from the player's gaming account.
Promotions - Promotions encompass various promotional actions, including jackpots and rewards. These are further detailed and officially approved when initiated.
Gender Disclaimer - The use of masculine or feminine genders, titles, or pronouns in these Terms and Conditions is inclusive of both genders and is not intended as a limitation based on gender.

Article 6 - Types and Specifics of Betting Activities

Betting represents a distinct form of gaming, where the organiser plays a role in determining the outcomes of sports and other events, along with their corresponding odds. Participants, in these continuous and daily pools, have the freedom to choose bets (types) predicting outcomes based on previously established events.

The date and time specified for the start of a sports or other event in the betting offer, whether in printed or electronic form, serve solely for informational purposes. The actual start time is determined based on official sources.

"In-play" or "Live Betting" introduces a special form of betting that allows participants to place bets on events during play or during breaks (quarters, thirds, halftime, etc.).

The rules for "In-play" or “Live Betting” are generally aligned with those for pre-match betting unless explicitly stated otherwise by the organiser. These exceptions will be clearly communicated to all participants.

Article 7 - Scope of Betting Categories and Events

These rules have universal application, encompassing betting within group and individual sports disciplines, as well as various events suitable for betting. Participants can place bets, as specified by these rules, on:

Outcomes of individual and/or group sports and other events.
Precisely defined and specified events during competitions: In a football match, for instance, various aspects are considered, such as the total number of goals, the precise final score, the number of goals during the first half and at the conclusion of the game, the player from each team who will score the initial goal, the player or team expected to score the highest number of goals, the half in which most goals are likely to be scored, and who achieves the highest or lowest goal count, among other factors
Winter sports (ice skating, skiing, ski jumping etc.): This category includes sports like skiing, snowboarding, ice hockey, and figure skating. Bettors can place bets on competitions and outcomes in these winter sports.
Athletic disciplines: Athletics cover events like track and field, including sprints, long jumps, and shot put. Betting can involve predicting winners, times, distances, or even specific achievements of athletes.
Martial Arts: This typically includes sports like boxing, mixed martial arts (MMA), and wrestling. Bets can be placed on the outcomes of matches, rounds won, or even specific moves within a fight
Animal racing: This involves events like horse racing, greyhound racing, and even events like camel racing in some regions. Betting options can include picking winners, placing, or show bets.
Water Sports: Water sports encompass activities like swimming, diving, and sailing. Betting options may include predicting winners, times, or even specific feats like world records.
Gymnastic: Gymnastics events include artistic gymnastics, rhythmic gymnastics, and trampoline. Bets can be placed on individual and team performances, scores, and routines.
Cycling: Cycling events, including road races and track cycling, provide opportunities for betting on race winners, stage winners, and time trials.
Motorsports: This category covers events like Formula 1, MotoGP, and NASCAR. Bets can involve predicting race winners, pole positions, and specific race outcomes.
Billiards: Billiards and snooker offer opportunities to bet on match outcomes, specific scores, and even outcomes of individual shots.
Golf: Golf betting typically involves predicting tournament winners, top finishers, and specific statistics like hole-in-ones.
Success of participants in entertainment-sports competitions: This can include events like reality TV shows, where participants compete in various challenges. Bettors may wager on who will win or be eliminated.
Musical competitions: Events like talent shows and singing competitions can also be subject to betting, with wagers on the winners and specific performances.
Any unpredictable event offered for betting by the organizer: This is a broad category that can encompass virtually any event for which betting is organized. It allows for flexibility in offering bets on unique or unusual occurrences.

In summary, these rules provide a comprehensive framework for betting on a wide range of sports, events, and activities, allowing participants to engage in wagering on various aspects of these events as specified by the rules and the organiser.

Article 8 - Provision and Accuracy of Event Information.

The organiser of the betting activities makes known the specific events mentioned in Article 7, which include a wide range of sports and other activities available for betting. This information is made public by incorporating it into a schedule or program of events. This schedule is easily accessible to potential players through the organiser's website.
Importantly, the schedule is not static; it undergoes periodic updates to ensure that it always reflects the most current offerings of sports events and other activities available for betting. This means that as new events become available or existing ones are modified, the schedule is adjusted accordingly to provide accurate and up-to-date information to potential players. The goal is to keep players informed about the available betting options and the events they can participate in through the betting platform.
Bolabet strives to ensure the accuracy and reliability of the information provided on its platform, including event listings, odds, rules, and related details. However, Bolabet does not guarantee the absolute accuracy, completeness, or timeliness of such information.
Bolabet acknowledges that human errors, technical glitches, or other unforeseen circumstances may occasionally lead to inaccuracies or omissions in the information presented on its platform. These errors may pertain to event schedules, odds, rules, or any other relevant content.
In the event that Bolabet identifies errors or inaccuracies, it reserves the right to rectify such mistakes promptly. This may involve updating event information, adjusting odds, or making necessary corrections to ensure the accuracy of the data.
Bolabet disclaims any legal liability for losses or damages that may result directly or indirectly from errors, inaccuracies, or omissions in the information provided on its platform. Participants in betting activities acknowledge the inherent risks associated with such activities, including the possibility of information-related errors.
Participants are encouraged to verify event details, odds, rules, and other relevant information independently before placing bets. It is the responsibility of participants to make informed decisions based on accurate information.
In the event of disputes or disagreements related to information accuracy, Bolabet will follow its established dispute resolution procedures to address and resolve such matters fairly and impartially.
Bolabet is committed to continuous improvement and strives to minimize errors and inaccuracies. Feedback from participants is valued and helps in enhancing the overall user experience.
By engaging in betting activities on Bolabet's platform, participants acknowledge and accept the possibility of errors or inaccuracies in the provided information. They also understand that Bolabet is dedicated to rectifying such mistakes when identified, but the organizer cannot be held legally responsible for any resulting consequences.

Article 9 - Understanding Key Concepts and Symbols in Sports Betting

Betting Types: In the world of sports betting, various symbols or signs are used to represent different outcomes in a game or match. These signs help participants specify what they are betting on. In football, for instance:

- "1" signifies that you are betting on the first-named team to win.

- "X" represents a bet on a draw or tie result.

- "2" indicates a wager on the second-named team to win.

Double Chances: Double chance bets offer a bit more flexibility as they cover two possible outcomes simultaneously. For example:

- "1 or X" means you are betting on either the first-named team to win or the match to end in a draw.

- "1 or 2" allows you to bet on either the first-named team winning or the second-named team winning.

- "X or 2" indicates a bet on either a draw or a victory for the second-named team.

Numerical and Letter Marks: Depending on the type of betting and the organizer’s offerings, you may encounter numerical symbols from "0" to "9," letter symbols like "A" or "W," or a combination of these marks. These symbols are used to represent specific elements in the betting context, and the organizer provides clear instructions on their usage.

Combinations: When you place multiple bets on different events or outcomes, you are creating a combination. The number of signs (bets) in a combination can vary based on the organizer’s selection of sporting events or other activities available for betting. This ensures that participants can tailor their bets to their preferences and strategies.

Systems: Betting systems are advanced strategies that allow players to generate a larger number of combinations from their bets. This can be particularly useful when betting on multiple events, providing a way to cover various scenarios and potentially increase the chances of winning.

Fix: In the context of playing systems, a "fix" is a specific event or outcome that is included in all combinations within a particular betting strategy. This ensures that a particular event is consistently part of all the bets placed within that system.

Understanding these concepts is crucial for participants to make informed betting decisions and to explore different strategies and options available in the world of sports and event betting.

Article 10 - The Mechanics and Significance of Odds in Sports Betting

"Odds" are decimal numbers predetermined by the organiser for each sports event, used to calculate winnings. Odds can be determined for each sports event individually, as part of a combination, or for the overall combination, as for all sports events making up that combination. The organiser reserves the right to change the odds displayed in the program of sports events. In that case, the odds taken into account are those valid at the time of betting.

What Are Odds in Sports Betting?

Odds are fundamental to sports betting, serving as numerical representations of the probability of various outcomes in a sports event. They are expressed as decimal numbers and are predetermined by the betting organiser. These odds are used to calculate potential winnings for participants.

Types of Odds:

Decimal Odds: This is the most common format used worldwide, including in Europe, Australia, and Canada. Decimal odds represent the potential return on a 1-unit bet, including the original stake. For example, if the odds are 2.50, a successful bet of 1 unit would yield a total return of 2.50 units (1 unit of profit plus the original stake).

Fractional Odds: These odds are primarily used in the United Kingdom and Ireland. They are presented as a fraction, such as 5/1. In this case, a successful bet of 1 unit would yield a profit of 5 units plus the original stake (for a total return of 6 units).

American Odds: Commonly used in the United States, these odds can be expressed as either positive or negative numbers. Positive odds (e.g., +250) indicate the potential profit on a 100-unit bet, while negative odds (e.g., -150) represent the amount you need to wager to profit 100 units.

The Role of Odds in Betting:

Probability Representation: Odds reflect the perceived likelihood of a particular outcome in a sports event. Lower odds typically indicate a higher probability of that outcome occurring, while higher odds suggest a lower probability.

Calculating Winnings: When a participant places a bet, they multiply the amount they wager by the odds. The result is the potential payout if their bet is successful. This includes both the profit and the return of the original stake less any prescribed facilitation fees charged by the organizer.

Determining Odds:

Individual Sports Events: Odds can be determined for each sports event individually. For example, if you're betting on a football match, there will be specific odds for outcomes like Team A winning, Team B winning, or the match ending in a draw. These odds reflect the bookmaker's assessment of the likelihood of each outcome.

Combination Bets: Odds can also be part of combination bets. In combination betting, participants select multiple events, and the odds for each event are combined to calculate potential winnings.

Overall Combination: In some cases, participants may place bets on multiple sports events as part of a single combination. In such instances, the odds for all the sports events making up that combination are used to determine potential winnings.

Changing Odds and Timing:

The betting organizer has the authority to change the odds displayed in the program of sports events. This can happen due to various factors, including changes in team dynamics, player injuries, or fluctuations in betting patterns.

When you place a bet, the odds that are taken into account for your wager are those that are valid at the precise moment of placing the bet. This means that if the odds change after you've placed your bet, your potential winnings are based on the odds at the time of betting, not the updated odds.

"Palpable Error" - In the event of errors made by the organizer regarding the game offerings, odds, coefficients, totals, handicap limits, or any mistakes related to the timing and location of a played game, the specified competition pair, or a team, among other factors, the organizer retains the right to declare the match invalid for all types of bets, even after the conclusion of the sports or other event. In such cases, the odds for that particular match will be set to one (1.00).

If, due to an inadvertent error, bets are accepted as part of a combination involving various sports or competition events (multiple events on a single ticket) with odds that could potentially influence or depend on each other (for instance, betting on a specific team or individual to win a competition and also to win a match within that same competition), those erroneous odds will be voided. The bet itself will then be recalculated based on the remaining valid pairs with odds (if any are present on the ticket).

The organizer may provide additional information for betting purposes, such as tables and statistics related to the competition, details about the venue (neutral ground), whether the game consists of two matches or is played on a two-wins basis, the result of a previous match if it's a rematch, the round of the competition, the type of playing surface, and similar details. However, it's important to note that the accuracy of this information is not the responsibility of the organizer.

Article 11 - Leveraging the Participation Multiplier for Enhanced Winnings

The “Participation multiplier” is a numerical factor that allows participants, upon making an additional payment, to determine how many times their combinations will be entered into the game. This multiplier essentially signifies how many opportunities the participant has to potentially increase their winnings in the event of a successful outcome.

In simple terms, it lets you decide how many chances you have to win with your selected combinations, provided you're willing to pay for each additional entry.

Article 12 - Navigating Handicap Betting in Sports Events

“Handicap” refers to an advantage, such as a lead in goals, points, or other relevant criteria, that the organizer grants in advance to a team or participant listed in the program of sports or other betting events.

The final outcome with a handicap is determined by adding the specified number of goals or points, as indicated by the handicap, to the actual number of goals or points scored by the team to which the handicap is assigned. It's important to note that handicaps are always assigned to the guest team or player, enhancing the betting experience by adjusting the odds.

Article 13 - Double Chance Betting Maximizing Your Odds

“Double chance” involves the selection of two potential outcomes within a single bet.

This betting option provides the flexibility to bet on two different results simultaneously, allowing participants to cover multiple scenarios and increase their chances of winning.

Article 14 - Creating Mixed Sport and Event Combinations

“Mix” represents a combination of two or more distinct sports or other events, as outlined in Article 7 of these rules, provided that the minimum conditions for the game combinations, as specified by the organizer in the sports or other events program, are met.

This option allows participants to create diverse betting combinations by selecting events from various categories while adhering to the organizer’s predefined criteria.

Article 15 The Anatomy of a Winning Combination

A "Winning combination"is the specific combination in which all the predicted outcomes of the chosen sport events are correctly guessed by the participant. In essence, it's the ideal scenario where all the bets placed within the combination turn out to be accurate, resulting in a successful outcome for the participant.

Article 16 - Minimum and Maximum Stake Per Bet

Minimum stake per bet is ZMW 1.00

Maximum stake per bet is ZMW 50,000.00

Maximum winning amount that can be paid to the participant is ZMW 1,000,000

Minimum amount that a participant can pay in for virtual games is ZMW 1.00

Maximum amount that a participant can pay in for virtual games on one ticket varies by game type.

Maximum winning amount that can be paid to the participant for virtual games varies by game type.

Article 17 - Understanding the Concept of "Account Balance" in Betting and the Maximum Winnings Threshold

The "account balance" represents the total sum of the unused deposits made by the participant and the winnings accumulated by the participant in betting and is not predetermined.

The maximum amount an individual participant can win within a thirty (30) day period is ZMW 2,000,000. This limit applies to all bets placed on the organiser's platform.

The organiser reserves the right to cancel any bets placed within the thirty (30) day period following the customer reaching the ZMW 2,000,000 maximum winnings limit threshold. Any bets placed after the winnings limit has been reached are subject to cancellation at the discretion of the organiser.

If a participant reaches the maximum thirty (30) day winnings threshold of ZMW 2,000,000, the organiser reserves the right to withdraw the customer's access to the betting platform for the remainder of the thirty (30) day period.

The organiser reserves the right to refuse payment of any winnings derived from bets placed during the thirty (30) day period after the customer has reached the ZMW 2,000,000 maximum winnings threshold. In such cases, any affected bets may be cancelled.

In the event of bet cancellations due to exceeding the winnings limit, the organiser shall refund the deposits made by the participant for those cancelled bets.

Example:

If a participant wins ZMW 2,000,000 on the 15th of a given month, any additional bets placed within the next fifteen (15) days—up to and including the 30th—are subject to cancellation. For instance, if the customer places a bet on the 20th and wins ZMW 100,000, the organiser may cancel this bet and refund the customer’s stake. The customer’s access to the betting platform may also be restricted until the 30-day period has elapsed.

Article 18 - General Conditions Governing "Account" Betting

The general conditions, as defined by the organiser of account betting ("Account" betting), govern and regulate the contractual relationships between the organiser and clients.

"Account" betting entails the organizing of games of chance via the internet and other telecommunication means, allowing clients to independently participate in games by interacting with the system without the need for direct contact with the organizer’s representatives.

The contractual relationship between the organiser and clients becomes effective upon successful registration, during which the client fully accepts these rules, terms and conditions. The contract itself is indefinite, and either party can terminate it without prior notice.

By placing a bet, a client acknowledges and accepts these Rules, terms and conditions, confirms their reading and comprehension, and fully accepts them without reservation. Ignorance of the rules or subjective interpretation cannot be used as grounds for cancelling bets.

In the event of a dispute, a participant cannot claim ignorance of these rules or make demands of the organizer based on such claims.

Article 19 - The Process of Placing Bets: Participant Guidelines and Rights

Betting participants make their selections on the organizer’s website, through SMS, or USSD. Bets are placed by selecting the sport or other events they wish to bet on and choosing bet types as outlined in Article 9 of these rules. All betting participants are required to adhere to the explanations provided in the sport or other event program.

The organizer reserves the right, at any moment, partly or completely, without giving any additional explanations, not to accept the bets of a player/players.

Upon accepting a bet, the organizer processes the payment and issues the participant with a certified confirmation of their participation in the betting game. This confirmation automatically registers on the participant’s account and includes information such as

a ticket code,
the date and time of payment,
the selected game,
the payment amount received,
and the potential winnings.

This confirmation serves as evidence of the participant's involvement in the betting, allowing them to claim their possible winnings.

Article 20 - Adhering to Minimum and Maximum Betting Conditions

The organizer establishes and publishes minimum payment conditions before the start of betting. Participants are obliged to adhere to the minimum and maximum number of sport or other events for each type of betting in the manner specified by the organizer in the sport or other event program.

Article 21 - Irrevocability of Placed Bets, A Rule for Maintaining Betting Integrity

Cancellation of a betting ticket after placing the stake is not possible. Once a participant has placed a bet, they cannot request to cancel it. It's important to carefully consider and review your selections before finalizing your bet.

In other words, once you've confirmed and placed your bet, you cannot change your mind or cancel it, so it's crucial to make your selections wisely and ensure they align with your preferences and intentions. This rule is in place to maintain the integrity and fairness of the betting process.

Article 22 - Restrictions on Multiple Bets for the Same Event, Ensuring Fair Play

A participant is prohibited from placing multiple bets on the same sport or other event within one combination, unless explicitly permitted by the organizer in the sport and other event program.

If the same event is indicated in the combination one or more times, the combination is considered void, and the customer will be refunded.

It is not possible to repeat the same combination on multiple tickets. The same combination is deemed repeated if at least three events on the ticket are not different.

Article 23 - Payment Deadline

Participants are required to make payments for their bets no later than the start of the first sporting event or other event they are wagering on, unless the organiser has specified an alternative time. If a payment is made for betting on sporting events that have already started or concluded (excluding "Live" betting), the organiser reserves the right to declare such events as irregular and assign odds of 1.00 (one), unless stated otherwise by the organiser. It is essential to ensure that payments are completed before the relevant event begins to avoid any complications.

Article 24 - Publication of Official Results

Following the conclusion of all sporting or other events that were subject to betting, the organiser shall, within 24 hours, publish an official report detailing the outcomes of the sporting or other events listed in the betting program. This report may be disseminated in printed or electronic format.

The official result is the one achieved during the regular course of a match or competition. For example:

In football, the regular course of a match is considered to be 2 halves of 45 minutes each.

In basketball, it consists of 4 periods of 10 minutes each (or 4 periods of 12 minutes each in the "NBA" league).

In ice hockey, it comprises 3 periods of 20 minutes each,

In handball, 2 halves of 30 minutes each.

This standard applies unless otherwise specified by the organizer.

Overtime and penalty shootouts (e.g., 11-meter penalties in football, 7-meter penalties in handball, free throws in basketball, etc.) are not considered part of the regular course of the game or competition, except for baseball, which continues until a final winner is determined, unless the organizer states otherwise.

Any subsequent decisions or result changes made by third parties or commissions, such as the disqualification of a team or individual, and similar matters, will not be taken into account, unless otherwise specified by the organizer.

The organizer determines the official result of sporting or other events based on official reports officially released by the organizers of sports or other competitions (national or international associations, leagues, cups, etc.).

Official sources of information for result determination may be found on the official website of the competition organizer, the official website of the first-named team or individual, the official website of the second-named team or individual, and other credible sources.

Websites that provide live results and final outcomes, including statistics, are not considered valid sources during the result determination process. In cases where conflicting information is obtained from these sites, the official result shall be the one that is clearly specified by the source at the highest level in the following hierarchy:

Official website of the competition organizer
Official website of the first-named team or player
Official website of the second-named team or player
Other reliable means of information.

Article 25 - Sporting Event Rules

If there is a rescheduling of the time for a sporting or competitive event, any results will remain valid as long as an alternative match commences within 48 hours of the originally scheduled start time.

Should the sporting or competitive event fail to take place or commence within the 48 hour time frame stipulated above, the event shall be deemed invalid, with a corresponding betting odd of one (1.00).

Any results from a match that is either resumed or newly initiated after the 48-hour deadline specified will not be recognised unless otherwise stated by the organiser.

In case when the event that is the subject of betting is interrupted for any reason (even if that happens in the last minute of the match), and it doesn’t continue and finishes in the stated deadline, followed rules apply, defined for every sport:

For tournament competitions and head-to-head matches: No emphasis is placed on the hosting venue when determining the betting offer. All participants are considered to be competing on neutral ground, irrespective of their country of origin, the event organizer, or the venue.

For Football, American Football, Rugby, Basketball, Handball, Hockey, Volleyball, and Water Polo: Should a match be interrupted prior to its official conclusion, the result will be deemed invalid for any unsettled bets, with an associated odd of one (1.00). For bets on aspects of the match where the outcome is already determined and would not be affected by a change in the score, the bets will be settled based on the status at the moment of interruption.

Example 1:

Match Arsenal – Chelsea is interrupted in the 33rd minute in the first half at the 0:0 result.

In this case match will be acknowledged as invalid and for all the games odd is one (1,00).

Example 2:

Match Arsenal – Chelsea is interrupted in 43rd minute in the first half at the 3:0 result.

For all the games of which the outcome is known at the moment of the interruption and where the game itself is finished (in case of changing result nothing would affect the change of the outcome of the played game) the result is valid and all placed bets will be processed. In this case, next games will be processed as winning games: home team scores first goal (FG1), total goals in the match 2+ and 3+, total goals in the first half I 1+, I 2+ and I 3+, home team scores H2+ and H3+, home team scores in the first half I H1+, I H2+ , home team scores first goal in the first half (I FG1) and other. Games that are not winning in this case would be: away team scores first goal (FG2), total goals in the match 0-1, (G1) - exact 1 goal , 0-2, 1-2, (G2) - exact 2 goals; total goals in the first half: (I G0) - 0 goals in the first half, (I 0-1) - 0 or 1 goal in the first half, (I 1-2) - 1 or 2 goals in the first half; home team doesn’t score, home team scores exactly 1 goal in the match ( I H G1), home team scores exactly 2 goals in the match (I H G2), home team scores 1-2 goals in the match (H1-2), mix games: 1&0-2, 2&0-2, NGI & GGII, NGI & NGII, 1&0-2, 12&0-2, X2&0-2, both teams not to score in the first half (I FGX), away team scores first goal in the first half (I FG2) etc.

Example 3:

Match Arsenal – Chelsea is interrupted in the 83rd minute at the 2:1 result (1:0 at halftime).

For all the games of which the outcome is unknown or the game is not finished at the moment of the interruption (where there was a possibility of result changing), achieved result is not valid and the odd will be one (1,00). In this case those games are: final outcome (1,X,2), double chance (1X, 12, X2), anytime X (ATX) and anytime 2 (AT2), halftime/full time outcome 1-1, 1-X, 1-2, double win (DW1), draw no bet (DNB1), total goals: 0-3, 1-3, 4+, 2-3, 2-4, 2-5, 2-6, 3-4, 3-5, 4-5, 4-6, 5+, 6+, 7+, handicap 1, handicap 2, total goals in the second half: II 1-2, II 1-3, II 2-3, II 3+, II 4+, combo games: 1&H2+, 2&A2+, 1-1&4+, GG4+, 1&2-3, 1&3+, 2&2-3, 2&3+, 1-1&3+, 1&4+, 2&4+, 1-1&GG, 1&GG, 2&GG, II 1&GGII, II X&GGII, II 2&GGII, 1&0-3, 2&0-3, 1X&3+, 12&3+, X2&3+, II A2+, goals of the home/away team: A G1, H G2, A G2, A2+, I H2+, A3+, A1-2, double chance in the second half (II 1X, II 12, II X2), draw no bet in the second half (II DNB2), highest scoring half (I>, II>, I=II) etc.

For all the games of which the outcome is known and where the game itself has finished at the moment of the interruption (in case of the result changing nothing would affect the outcome of the played game) the result is valid and played types will be processed. In this case, winning types would be: first half 1 (I 1), anytime 1 (AT1), home team scores first (FG1), total goals at the match 2+ and 3+, both team to score (GG), total goals in the first half: I 0-1, I 1+, I 1-2, I 1-3, total goals in the second half II 1+, II 2+, home team scores (H1+), away team scores (A1+), home team scores in both halves (I H1+ & II H1+), away team doesn't score in at least one half (I A0 v II A0), goals: I 1+ & II 1+, I 1+ & II 2+, I H1+, II H1+, H2+, II A1+, double chance in the first half (I 1X and I 12), first half draw no bet (I DNB1), home team scores first in the first half (I FG1), home team scores first in the second half (II FG1), one of the teams not to score in the first half (NG I) and others. Not winning types in this case would be: first half X (I X), first half 2 (I 2), halftime-full time outcome X-1, X-X, X-2, 2-2, 2-X, 2-1, away team scores first (FG2), total goals in the match: 0-1, G1, 0-2, 1-2, G2; not both team to score (NG), I 2+& II 1+, I 2+ & II 2+, total goals in the first half: I G0, I 2+, I 2-3, I 3+, I 4+; total goals in the second half II G0, II 0-1; goals of the home team: home team doesn't score (H G0), H G1, I H2+, I A1+, I A2+, mix games: 2-2&4+, 2-2&3+, 1&I 2+, 2&I 2+, 2-2&GG, 1-1& I 2+, 2-2& I 2+, 1&0-2, 2&0-2, I A1+& II A2+, I A2+& II A1+, I H2+& II H2+, I A2+ & II A2+, GGI & GGII, II1 & NGII, II 2 & NG II, GGI & NGII, NGI & NGII, 1-1&NG, 2-2&NG, 1X&0-2, 12&0-2, X2&0-2, GGI, double chance in the first half (I X2), second half draw no bet (II DNB2), no goal in the first half (I G0), away team scores first goal in the first half (I FG2), H G0 and others.

Tennis, Table Tennis: The outcome is determined by the initial official publication of the event's result. Subsequent alterations, whether individual or from official commissions, are not considered.

Interruptions in Play: Should a match be interrupted at any point before its official conclusion, all unresolved bets are invalidated with an associated odd of one (1.00). Bets with a known outcome will be processed based on the result at the time of interruption. The handling of such bets aligns with the procedures detailed for football-related games.

Withdrawals Before Match Start: If a player withdraws for any reason (injury, disqualification, etc.) prior to the match's official start, the match is deemed invalid with an odd of one (1.00), irrespective of which player advances.

Skiing, athletics: The ranking established in the first official publication is considered the definitive result. Any later adjustments will not be acknowledged unless otherwise specified by the organiser.

Motor Sports:If a race is interrupted and does not resume within a 48-hour window from its official start, the first official result announced after the race is taken as final. Bets are valid if the participant appears on the track, regardless of race completion. If a participant withdraws before the official start, bets are invalidated with an odd of one (1.00).

Fighting Sports: The declared winner at the end of the match is considered the event's winner. If one competitor withdraws prematurely, the remaining competitor is deemed the winner. If the event is cancelled before commencement, it is invalidated with an odd of one (1.00).

Golf: The initial official publication determines the event's outcome, even if only 15 of 18 holes are played. Subsequent amendments are not considered unless stated otherwise by the organizer.

Baseball: The final score, including any overtime or truncated play that meets official competition criteria, is taken as the event outcome. In cases of venue changes not indicated by the organizer, bets are valid unless the venue shift advantages the guest team, in which case, the bet is invalidated with an odd of one (1.00).

Ski Sports: For ski jumping, one complete series of jumps must be executed for bets to be valid. Interruptions during the first series render all bets invalid with an odd of one (1.00).

Other Sports: For sports not specified herein, the organiser will outline the applicable betting rules alongside the offered games.

Article 26 - Withdrawals and Disqualifications

All bets placed on a team or individual who subsequently withdraws or is disqualified prior to the commencement of the relevant sporting or other event shall be deemed void. In such instances, the odds shall be set at 1.00, unless otherwise stipulated in the specific event program.

Article 27 - Combination Bets and Irregularities

Should a participant place bets on an invalidated sporting or other event fulfil the minimum event criteria for a combination bet, the combination bet shall remain valid. The odds for the invalidated event within the combination will default to 1.00.

Additionally, if it is established that the outcome of a bet has been predetermined, or any irregularities are detected in the subject matter of bet placed on sporting or other events, or if there is reasonable suspicion of actions intended to manipulate the result, thereby contravening official rules or regulations, the organizer reserves the right to suspend the payout of winnings. In such cases, the organizer shall declare the bet invalid, and the odds shall be set at 1.00.

Article 28 - Deposits and Withdrawals

Customers may deposit funds into their online accounts via MTN or Airtel Mobile Money services. Deposited funds will be at the player’s disposal once the payment is visible in their online account. The Organiser will not charge any additional fees for depositing funds. Players may only incur charges from their mobile money providers or any other method of depositing money directly related to their transactions, which is not related to or charged by the Organiser.

If a player requests a payout after making a deposit, the request will be granted on the condition that the player has placed at least one bet per deposit. This requirement is introduced to combat fraud and money laundering by players using the platform as a bank. Furthermore, any accounts making deposits and withdrawals with limited or no betting activity will be put on hold until account KYC and fraud checks are completed. The Organiser reserves the right to permanently block any account found to be engaging in fraudulent activity.

Should a player seek a payout subsequent to making a deposit for games of chance, such withdrawal shall be permitted only if the player has placed at least one bet for each respective deposit. This stipulation aims to mitigate fraudulent activities and money laundering, thereby preventing the misuse of the platform by using it as a bank.

List of payment providers and their respective limits and fees:

1. MTN Mobile Money:

Minimum deposit ZMW 1.00
Maximum deposit per transaction ZMW 10,000.00
Minimum withdraw ZMW 2.00
Maximum withdrawal per transaction ZMW 10,000.00
Maximum withdrawal limit within a 24-hour period: ZMW 50,000,00.
Please note: Any requests for withdrawals exceeding ZMW 50,000 within a 24-hour period will need to be processed via bank transfer. To process the withdrawal request, a copy of your NRC, a stamped bank account confirmation letter, and proof of address will be required.

2. Airtel Mobile Money:

Minimum deposit ZMW 1.00
Maximum deposit per transaction ZMW 10,000.00
Minimum withdraw ZMW 2.00
Maximum withdrawal per transaction ZMW 10,000.00
Maximum withdrawal limit within a 24-hour period: ZMW 50,000,00.
Please note: Any requests for withdrawals exceeding ZMW 50,000 within a 24-hour period will need to be processed via bank transfer. To process the withdrawal request, a copy of your NRC, a stamped bank account confirmation letter, and proof of address will be required.

The Organiser can, at any moment, limit or refuse any bet or deposit from the player. All winnings will be automatically credited to the player's online account by the Organiser’s system, without any additional fees or charges levied by the organizer for processing the payout.

The Organiser reserves the right to correct any financial transactions related to payouts if there has been a technical error or incorrect result processing, and to withdraw any wrongly paid amounts. The Organiser also retains the right to correct obvious mistakes at any time without prior notice or subsequent notification. If the player uses funds mistakenly credited to their online account for further betting, those bets are considered invalid, regardless of any delay in identifying the mistake.

Account registration information is used solely for identity verification and Know Your Customer (KYC) compliance. Accounts inactive for over one month may receive a notification urging action; accounts inactive for over six months may be closed, with any remaining funds donated to charity. Matters not covered in this article are governed by other sections of these Rules.

Article 29 - Payout Processing

Payouts are processed once all relevant events have concluded and results are verified, within a maximum timeframe of 60 days. The organiser retains the right to verify original, legible identification before initiating any payout. Discrepancies between identification and registration information empower the organiser to halt payouts until corrected.

Article 30 - Calculation of Winnings

The total winnings amount is calculated as the product of the individual bet price and the corresponding odds. Exceptions to this method are capped by the maximum winnings amount as outlined in Article 16 of these rules.

Article 31 - Validity of tickets: Rules on Defaced or Damaged Tickets:

Only tickets definitively issued by the organiser will be considered valid for payout. The organiser retains the right to withhold payouts on suspect tickets, validating authenticity through recognised security measures, such as PINs, barcodes, and holograms.

Submission Process: Customer’s must send an email to support@bolabet.co.zm, including a clear photo of the defaced or damaged ticket and a formal request for payout.

Management Discretion: The payout for defaced or damaged tickets is subject to the sole discretion of Bolabet management. The extent of the damage and the legibility of identifiable information on the ticket will be considered in the decision-making process.

Identifiable Information: The ticket must retain some basic identifiable information, such as the ticket number, event details, and date, to be eligible for consideration.

Claim Period: If the ticket remains unclaimed for a period of 60 days from the date of the email request, and the claim receives management approval, the payout will be processed.

Client Responsibility: It is the customer's responsibility to protect and maintain the integrity of their tickets. Bolabet will not be liable for tickets that are damaged or defaced to the extent that essential information cannot be verified.

Rules on Lost Tickets

Submission Process: If a customer loses their ticket but has previously taken a photo of it clearly showing the ticket number, or if they possess the ticket number, they must send an email to support@bolabet.co.zm. The email should include a clear photo of the ticket (if available) or the ticket number, along with a formal request for the payout of the lost ticket.

Management Discretion: The payout for lost tickets is subject to the sole discretion of Bolabet management. The decision will be based on the extent to which identifiable information on the ticket can be verified.

Identifiable Information: The photo of the lost ticket must clearly display the ticket number. If only the ticket number is available, the customer will be required to provide additional information, including the place where the ticket was purchased, the date of purchase, and the approximate time of purchase.

Claim Period: If the ticket remains unclaimed for a period of 60 days from the date of the email request, and the claim receives management approval, the payout will be processed.

Client Responsibility: Customers are responsible for the safekeeping of their tickets. Bolabet will not be liable for any lost tickets unless the above conditions are met and verified to the satisfaction of Bolabet management.

Article 32 - Filing Complaints

Players may file formal complaints within seven days if they dispute the official results or calculations of winnings. Should the organiser deem the complaint legitimate, the payout will be processed within 30 days, in accordance with Article 29.

Article 33 - Statute of Limitations for Claiming Winnings

The statute of limitations for claiming winnings is 60 days from the publication of the official event results. All obligations the organiser has towards the winner cease upon collection of the winnings or after the expiration of the timeframe stated in this article.

Article 34 - Support, Dispute Resolution, and Complaints

Support Mechanisms

Assistance is accessible should you encounter any issues. Our customer service can be contacted 24/7 via email at support@bolabet.co.zm or through live chat on our website. All complaints and disputes may also be directed to this email address.

Dispute and Complaints Protocol

Should you have a grievance, kindly forward the specifics via email to support@bolabet.co.zm or hand-deliver them to any Bolabet retail outlet, marked for the attention of the General Manager. We shall strive to promptly address any reported complaints.

For transaction-related inquiries, contact us either by email at support@bolabet.co.zm or at any Bolabet retail outlet, outlining the specifics of your inquiry. We shall review and respond within a seven-day period.

In the event that a dispute concerning alleged winnings remains unresolved, the matter may be escalated to the Betting and Lotteries Control Board of Zambia. Upon such referral, you will be informed within 48 hours. You are also free to independently escalate the dispute to the Betting and Lotteries Control Board of Zambia, which will subsequently investigate and resolve the matter, communicating the decision to both parties.

In cases where either party is dissatisfied with the board's ruling, an appeal may be lodged with the Arbitration Court or High Court of Zambia. By agreeing to these terms and conditions, you acknowledge and accept that only the English version of these rules, terms and conditions are legally binding.

Applicable Law

These terms and conditions are governed by Zambian law, and the High Court of Zambia retains exclusive jurisdiction over any arising legal disputes.

Article 35 - Player Registration and Know Your Customer (K.Y.C.) Requirements

To register and engage in account-based betting, players must be aged 18 or older. The organiser may request verifiable documentation to confirm the client's age. If the documentation is either unsatisfactory or not promptly provided, the organiser retains the right to suspend the client's account

Article 36 - Procedure for Registering a Virtual Player

Players complete their registration by means of the organiser's online portal. During this process, it is mandatory for players to provide truthful, complete, and accurate information as required by the organiser.

Essential fields for registration include a legal name, password, and mobile number, which will serve as the username and cannot be altered later. Optional information includes date of birth, identification documents, residential address, city, postal code, and alternative contact numbers.

Once the provided details are verified, the organiser confirms the player's identity by reviewing valid photo identification such as an ID, passport, or driver’s license. Players are solely responsible for maintaining the security of their accounts, along with any consequences that may arise from unauthorised access.

A player's account is automatically activated upon successful completion of registration, with no associated fees. Confidentiality will be upheld regarding player information, and access will be restricted to parties directly involved in payment processing.

Should discrepancies be found in the registered data at any time, the organiser reserves the right to suspend, cancel, or terminate the account and halt all transactions until an appropriate investigation is conducted. Funds in the account may be retained as compensation for damages.

Article 37 - Account Accessibility

Each player is permitted to have only one account, which can be accessed using the designated username and password. This account can solely be used for partaking in games of chance, mainly betting. The name associated with the payment methods must align with the account name. In instances of fraud or rule violations, the organiser reserves the right to close the account, void bets, and retain winnings.

Article 38 - Terms for Promotional Bonuses

The organiser sets forth the terms governing promotional bonuses and jackpots, which will be clearly communicated via appropriate channels. Bonuses are non-transferable and limited to one per player. Violation of this clause could lead to account termination and bonus forfeiture. Bonuses are exclusively for betting purposes and cannot be withdrawn, save for jackpot winnings. Payouts from bonuses will occur only after specific turnover conditions are met. The organiser may revoke bonuses and cease promotional activities in cases of misconduct.

Article 39 - Self-Imposed Limitations and Exclusions

Players who wish to be excluded from betting activities or who wish to suspend their Bolabet account must submit a request to support@bolabet.co.zm, along with proof of identity. Upon receipt of the request and verification of the account holder's identity, the account will be suspended within 24 hours. Players who wish to resume gambling after the account suspension or exclusion period must submit a reinstatement request to support@bolabet.co.zm as reinstatement will not occur automatically. The organiser acknowledges the societal implications of gambling addiction and remains committed to assisting players who seek help by directing them to specialist support services.

Article 40 - Account Closure Procedures

Players have the right to close their accounts for any reason, but this must be done either in writing or via email to support@bolabet.co.zm, and only after all pending bets have been settled. Marketing bonuses are excluded from any funds during account closure as they are solely for betting purposes. To reactivate a closed account, a formal written request is required.

The organiser may decline to reopen the account if prior violations of these rules or any applicable laws are found. Accounts that do not comply with these Rules or other legal regulations may also be closed at the organiser's discretion.

Article 41 - Obligations and Liabilities of the Organizer

The organiser is obligated to disburse all winnings in compliance with these Rules. The organiser disclaims liability for any losses incurred by the player during online betting activities, as the contract between the player and the organiser fundamentally involves placing bets.

The organiser is not accountable for any harm or losses caused by technical malfunctions or errors on the official website, unless these issues result from intentional or negligent actions on the part of the organiser. If such malfunctions occur, the organiser reserves the right to suspend or discontinue services without bearing any liability, except as specified in these Rules.

The organiser shall not be held responsible for:

Errors on the official website due to incomplete or incorrect information submitted by the client or a third party.
Discrepancies in translations of team names or player names from foreign languages.
Unauthorised use or interception of information before its publication on the official website.
Unauthorised access to player data, unless resulting from the organiser’s negligence or intentional wrongdoing.
The accuracy of third-party information displayed or distributed through the official website, except in cases of negligence or intentional misconduct by the organiser.
Services rendered by financial institutions or banks used by the player.

If any clause within these rules, terms and conditions is deemed unenforceable or unlawful, the remaining clauses will retain their full force and effect. The unenforceability of a part of these rules, terms and conditions will not affect the enforceability of the remainder, provided the Rules, as amended, still accurately represent the original intentions of both parties involved.

Article 42 - UNILATERAL RIGHTS AND DISCRETION OF THE ORGANISER

The organiser retains the unilateral right to modify, remove, or introduce elements related to specific sports or events at any time, without prior notification to the user.

Furthermore, the organiser has the authority to add, suspend, or discontinue any services, including those offered by third parties, either temporarily or permanently, without the obligation of prior notice to the user. This includes alterations to pricing, features, and other attributes associated with betting, gaming, and all additional services provided on the organiser's official website. In instances where these changes occur, all pending bets that have not been confirmed will be deemed as rejected.

The organiser also maintains the liberty to engage or acquire new or alternative third-party solutions or services at its own discretion. Any terms and conditions related to such third-party services will be made available to clients. It is the client's responsibility to review and accept these terms prior to registration or engagement in third-party services accessible via the organiser’s official website.

Article 43 - Confidentiality Obligations

All personnel employed by the organiser are bound by a duty of confidentiality with respect to client data. This includes, but is not limited to, participant names, frequency of visits, funds wagered or won, and the financial performance of the organiser's enterprise. It is worth noting that the organiser may disclose the information mentioned in this article to third parties that have entered into a legally binding contract with the organiser.

Article 44 - Designated Currency

The official currency for new.bolabet.co.zm is Zambian Kwacha only - ZMW.

Article 45 - Disclosure of Winning Tickets

The organiser retains the right to publicly display selected winning tickets, both in print and electronic formats, including on the company website, for promotional purposes. This may be done without prior notice to the holder of the winning ticket.

Article 46 - Applicability of Betting Rules

These Betting Rules govern all bets placed on new.bolabet.co.zm. If you disagree with these stipulations, you are not authorised to place bets on the said website. Those failing to adhere to these rules may be disqualified from participating in any games of chance, with no requirement for prior notice or further clarification from the organiser.

Article 47 - Availability and Updates of Rules

These rules will be publicly accessible on the organiser’s official website. Any supplementary rules not encompassed by these articles will also be published on the official website for the reference of all betting participants.

Article 48 - General Legal Disclaimer

This website and its associated applications new.bolabet.co.zm are owned and operated by Bolabet Company Limited a company registered under the laws of the Republic of Zambia. These Rules, Terms and Conditions govern the use of the Website and all services provided by the Company, both online and in-shop.

Eligibility: You must be at least 18 years old to use our services. It is your responsibility to ensure that you comply with any and all laws applicable to you before registering or participating in any activity on this Website.

Jurisdictional Restrictions: The Website is intended only to be accessed and used by residents of Zambia. Users outside of these jurisdictions access the Website at their own risk and must comply with local laws.

Limitation of Liability: Bolabet Company Limited will not be responsible for any loss or damage of any kind arising out of or relating to the use of the Website or its services, including but not limited to, data loss, financial loss, or any other loss or damage. You accept full responsibility for the choices you make based on the information available on our website.

Intellectual Property: All content, trademarks, and data on this Website, including but not limited to software, databases, text, graphics, and icons, are the property of or licensed to Bolabet Company Limited and as such are protected from infringement of its intellectual property rights by local and international legislation.

Accuracy of Information: While Bolabet Company Limited endeavors to provide accurate information, it does not warrant the accuracy, reliability, or completeness of any information on the Website or in connection with the services and hereby disclaims any liability for any inaccuracies or omissions.

Gambling Risks: The Company makes no guarantee of any earnings or that you will win any money by betting. You agree to participate in any betting activities solely at your own risk.

Dispute Resolution:Any dispute arising out of the use of this Website or services offered by Bolabet Company Limited shall be governed by the laws of the Republic of Zambia.

Updates and Amendments: Bolabet Company Limited reserves the right to modify, add, or remove portions of these Rules, Terms and Conditions at any time, without prior notice, by updating this page.

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